General terms

***IMPORTANT NOTE ABOUT POPUPS*** THIS SITE WILL OPEN A LINK TO PAYPAL TO TAKE YOUR CREDIT / DEBIT CARD PAYMENT. IF YOU HAVE POPUPS BLOCKED YOUR PAYMENT WILL NOT BE TAKEN UNLESS YOU TEMPORARILY ALLOW POPUPS OR YOU CLICK ON YOUR PERSONAL PAGE ABOVE, THEN SHOW ORDERS, AND THEN RE-OPEN YOUR ODER AND FOLLOW THE LINK TO PAYPAL. WE'RE SORRY FOR ANY CONFUSION CAUSED AND THANK YOU FOR YOUR PATIENCE. Terms & Conditions Welcome to the OODZ website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use. Please also read our Privacy policy section about Data Protection and how we use the information you give us. You can print out any page from this website, including the Terms & Conditions, by selecting Print from the File menu of your internet browser. On this website "We" and "us" means OODZ. "You" means the person using the website. The website is intended for UK users only. By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18. The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites. Terms & Conditions of use of this website Website content We own the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below). You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact us page to apply for permission to reproduce the website. While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. External material You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable. Third party e-commerce If you use our website to deal with a third party, for example to enter a competition, it is up to you to read and abide by the Terms & Conditions of such third parties. Please also see our Privacy policy for more details of how we use your information. Links The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. Termination of the website or services We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if: • there is a change in the law that limits our ability to provide the website • an event beyond our control stops us providing the website (eg: technical difficulties) Changes to Terms & Conditions We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website. Liability We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. General These Terms & Conditions of use are governed by the law of Scotland and you and we agree to use the Scottish courts if there is any dispute between us. If any part of these Terms & Conditions of use are found to be invalid by law, the rest of them remain valid and enforceable. Terms & Conditions for buying goods online Welcome to the OODZ online service. By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order. In these Terms & Conditions "We" and "us" means OODZ or a 3rd party working on our behalf. "You" means the person placing an order. "The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed. "Working days" means all days other than Saturdays, Sundays and English statutory and public holidays. By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18. Ordering, cancelling before despatch and returning after despatch Ordering By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised. Certain steps must be followed for a contract to be formed, as described below. After you have placed your order: 1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us. 2. When we despatch your goods from the warehouse, we will send you a confirmation email. This means we formally accept the order, and are obliged to complete the contract. We do not have to accept your order, and for example, we will not accept your order if: • we do not have the goods in stock • your payment is not authorised • there is an error on our website regarding the price or other details of the goods • you have cancelled it in accordance with the instructions below We reserve the right to refuse any order. Cancelling an order before despatch If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our contact details. You will need to give us your name and address details, as well as your order number to cancel your order. If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is for £60 worth of goods and you then cancel a £15 item, your order total will drop below £49. Returning goods after despatch Cooling off period When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 7 days, which includes any statutory cooling off period. This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 7 days after the day following delivery of the goods. Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items and pierced jewellery. Returning goods If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please contact us if you would like to return your order, and we will give you our return address so that you can return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period. Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk. Product availability Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the UK, or in the Channel Islands. Pricing and payment Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods. While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible. The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed. Your payment card will be debited for your order on the day that we despatch your goods. See Delivery information for more details on how to have your order delivered for free. Special Offers Terms & Conditions Free gift offers valid while stocks last. If you return an item under our 7 day cooling off period which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected. Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected. Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied. When will I receive my order? We will email you as soon as your order has been despatched. If you chose Royal mail delivery: you will receive your order the next working day after despatch. If you order after 2pm on a Thursday, your order will be despatched on Friday, and should be delivered on the next working day (Monday). If you order after 2pm on a Friday your order will not be despatched until the following Monday, and should be delivered on Tuesday. Please note that you will need someone to sign and accept delivery of Next Day deliveries. Refund policy Exclusions Please note certain goods cannot be returned unless we are at fault. These are personalised or engraved items and pierced jewellery (For obvious health reasons). Returning a gift Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for coupon codes of the value of the gift to be used at the OODZ store within the cooling off period. Changes to Terms & Conditions for buying goods online We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders. These Terms & Conditions for buying goods online are governed by the law of Scotland and you and we agree to use the Scottish courts if there is any dispute between us. If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

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